How shipping works on Wig Addiction Marketplace: costs, addresses, deadlines, tracking and who is responsible for what.
Effective date: September 2026 Wig Addiction Marketplace is a multi-vendor marketplace made up of independent sellers. Each seller ships her own orders. By purchasing through Wig Addiction Marketplace, buyers agree to the following shipping terms. Shipping costs Shipping is shown on each listing and added at checkout. Some sellers include shipping in their price, others charge a flat amount, for example one rate for a padded mailer and another for a wig box. Shipping is paid to the seller in full. Wig Addiction Marketplace takes no commission on shipping. Shipping address Your shipping address and phone number are collected at checkout and shown to the seller on the order. Buyers are responsible for entering a correct, complete address. Orders shipped to an incorrect address provided by the buyer may not qualify for a refund or replacement. If you notice a mistake, message the seller from the order page right away, before the order ships. Shipping destinations At this time we ship within the United States only. Processing time and shipping deadline Sellers are expected to ship promptly, ideally within 1 to 4 business days. Every seller must ship within 7 days of the order. Sellers receive a reminder before the deadline. If an order has not been marked shipped within 7 days, it is cancelled automatically and the buyer receives a full refund, including shipping. Tracking Sellers are required to ship with tracking and to enter the tracking number on the order. The buyer is emailed the tracking number and can see it under My Orders. The seller’s payout is released only when the order has been marked shipped with a tracking number, so no seller is paid for a wig that has not been sent. Carriers Sellers may use USPS, UPS, FedEx, DHL or another tracked carrier. Carrier choice may vary by seller. Delivery delays Wig Addiction Marketplace is not responsible for delays caused by weather, carrier issues, holidays or an incorrect address provided by the buyer. Estimated delivery dates are not guaranteed. Lost or missing packages If tracking shows a package as delivered but you do not have it, check with household members and neighbours, then contact the carrier. Packages officially confirmed as lost by the carrier may qualify for refund review. See our Refunds and Returns Policy for timeframes. Marketplace responsibility Wig Addiction Marketplace provides the platform that connects buyers and sellers and is not the shipper of marketplace items. We do reserve the right to review shipping disputes, hold seller payouts when necessary, assist with lost package investigations, and remove sellers who repeatedly fail to ship orders properly. Contact For shipping questions or order issues, contact [email protected] and include your order number, the tracking number if you have it, and a description of the issue.