Shipping Policy
Effective Date: May 2026

Wig Addiction Marketplace Shipping Policy:
Wig Addiction Marketplace is a multi-vendor marketplace made up of independent sellers. Each seller is responsible for shipping their own orders promptly and accurately.

By purchasing through Wig Addiction Marketplace, buyers agree to the following shipping terms.

Processing Time:
Most sellers are expected to ship orders within
1–4 business days after purchase.
Some custom, pre-order, or specialty items may require longer handling times. Estimated processing times may vary by seller and will typically be shown within the listing.

Tracking Information:
Sellers are required to provide valid tracking information for all shipped orders.
Once an order ships, buyers will receive tracking information.
Shipping progress can be monitored through the carrier.
Orders marked as shipped without valid tracking may be subject to cancellation or refund review.

Shipping Carriers:
Sellers may use carriers including:
USPS
UPS
FedEx
DHL
other approved carriers
Carrier selection may vary depending on the seller and shipping destination.

Shipping Costs:
Shipping costs are determined by the seller and may be:
included in the item price
calculated at checkout
based on package weight, size, or destination
Any applicable shipping fees will be shown before checkout.

Delivery Delays:
Wig Addiction Marketplace is not responsible for delays caused by: weather, carrier issues, holidays, customs processing, or incorrect shipping addresses provided by the buyer.
Estimated delivery dates are not guaranteed.

Lost or Missing Packages:
If tracking shows a package as delivered, but you do not have the package, buyers should:
Contact the shipping carrier
Packages officially confirmed as lost by the carrier may qualify for refund review.

Incorrect Shipping Addresses:
Buyers are responsible for entering the correct shipping address at checkout.
Orders shipped to an incorrect address provided by the buyer may not qualify for refunds or replacements.
International Shipping
Some sellers may offer international shipping.
Buyers are responsible for:
customs fees
import duties
taxes
additional country-specific charges
Delivery times for international orders may vary significantly.

Marketplace Responsibility:
Wig Addiction Marketplace provides the platform connecting buyers and sellers but is not the direct shipper of marketplace items.
However, we reserve the right to:
review shipping disputes
hold seller payouts when necessary
assist with lost package investigations
remove sellers who repeatedly fail to ship orders properly.

Contact Support
For shipping-related questions or order issues, contact:
[email protected]
Please include:
order number
tracking number (if available)
detailed description of the issue